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Managing Your Tickets
- To create a ticket or manage an existing one, click on “Tickets” on the left sidebar menu.
- Once on the Tickets page, select a ticket from the tickets list to manage an existing ticket.
- To create a new ticket, click on the “Create Ticket” button on the top right corner of the page.
- On the Create Ticket page, enter the ticket title under the “Ticket Subject” section.
- Describe the purpose of the ticket and upload any relevant file under the “Description” section.
- Set the priority of the ticket.
- Select the nature of the ticket under “Type”.
- Under “Channel Name”, select the channel you will like to send the ticket through.
- Add any relevant tags.
- Click on the “Save” button to save and send the ticket.
Note: All created Tickets will be sent to the System Admin.